How to Book with Us
Keep in mind that we anticipate the process of discovery, learning, and questions to take time as you may be considering many services. We are happy to help!
Steps when booking
First, you may have looked through the website and seen prices and now would like to see a grand total estimate with your specific details and prices. We would enjoy a phone call or email to discuss your plans.
Second, if you have asked about many services, we will create a custom estimate form with a short description of each and the final price depending on your choices. Next we encourage discussion and questions as we update the estimate a few times until you feel comfortable.
Third, we may ask if we can visit the property, which will help us and you plan the logistics of the equipment and talk through your plans. This would be done before any final estimate.
Lastly, after much discussion and approval of the estimate form, we will create the official invoice and agreement.
Once the agreement is signed by the bride, groom, and property owners, a 25% non-refundable deposit is required to save the date. Once we receive both the signed agreement form and the deposit, the date and services are yours!
Minimum Service Policy
We enjoy being a full service provider of rental and professional services! Our business model operates efficiently by providing multiple services at each location, not single services at multiple sites like other providers.
Holding the date: Services are booked once the agreement forms are filled out and signed and a 25% non refundable deposit is in. Our calendar fills up quickly, so please book as soon as possible. We're not your typical provider who you can call the week before your event and expect to have most of our equipment available because brides and grooms generally book months in advance.
Communication: We're big on communicating well. We expect many questions before a couple or family member decides to use our services. Email and phone calls are the best way to reach us. After an inquiry, we typically reach out for more information to help us get a better idea of the vision, property layout, and services needed. Then we send out an estimate for the services you requested. We follow up a week later and answer questions.
About us and Prices: Please read the about us tab for additional details about our vision and quality of service. Our prices will reflect a high quality, service-based business. We're not in competition with "pick it up yourself" rental shops or large event rental businesses. We're unique from most of them because...
-Setup is included for all major items we rent to you.
-We have a vast services list just for weddings.
-Our professional services and staff work in accord with our rentals. Coordination, Video, Sound, Food, Clean-up. How nice is that!
-Our staff not only sets up but also serves on the wedding day.
-The owners book the day with you and also serve at your location, so there are no communication gaps between owner and employee.
-We personally experience how each wedding day progresses since we are on site. This gives us a lot of experience, and our vast knowledge base goes into each booking.
-The Vendor coordinator package was developed because we noticed how outside vendors typically had no direction from the couple and family. We wanted to make them more effective and the VC package was born!
-We're flexible to fit your needs. Wedding plans are always evolving, and couples enjoy the fact that they're working with someone who can adjust accordingly and quickly.
-Finally, we love our job! We have fun and are a part of the biggest day of two people's lives! It's an honor!
Minimum for ceremony services
-50 chairs minimum.
Full day services
-A combination of 4 or more rentals/professional services.
-50 guest minimum
45 mile radius of Stillwater, MN
Extended service area (if available):
75 mile radius of Stillwater, MN
-6 service minimum
-135 guest minimum
-Restroom trailer rental required (included as one of the 6 services)
Bundles and Packages
If a service is already booked so that you can't complete your bundle, unfortunately, there are no substitutes. Please book as soon as you can so all your services are available.
Policies may change at any time without notice.
Please take a moment to read through our policies. The booking policies may be updated at any time and depend on availability.
Each and every wedding we serve is unique. We provide custom quotes after we have asked detailed questions about your needs, location, guest count, and much more. Estimates are easy to send via email. We typically send 2-4 estimates before most customers book the date. After the booking is complete, you may add additional services if available. You will see prices for some of the common services on the website.
Accepted forms of payment: Check, Cash, and Credit Cards. However, paying with a credit card adds a convenience fee.
Securing Your Date & Cancellations
Your date is only booked once we receive your 25% non-refundable deposit and a signed copy of our agreement form. If we have not received these, it is possible that services will become unavailable even if we have previously discussed them.
Booking two months or less before the date.
Full payment is required with no refunds.
If it is 100 days or more from your wedding date, you can cancel all services. Keep in mind the non-refundable deposit will NOT be returned.
If you cancel a service 89-30 days before the wedding day, you will still need to pay the deposit as well as 25% of the service price.
If you cancel a service 29 days or less before your wedding date, the remaining balance is still required, which would equal the full payment even though the service is not being used.
Communication & Final Payment
After you are booked, you can email us with any questions, concerns, or adjustments at any time.
One month before the wedding date is our first official follow-up. At this time we ask how the wedding planning is going and if there are any updates we should know about or ways we can further help.
14 days before your wedding date will be our final follow-up via phone call typically on a Saturday morning. We will talk in detail about all the services on your order and go over any add-on items you may need. The final invoice with the remaining balance will be sent to you and is due ASAP.
Final payment is due the Tuesday before the wedding.
If the final payment is not received, services will not be delivered or performed.
If you have a Friday or Sunday wedding, the dates will be adjusted.
Click the Contact tab to fill out our contact form and get the process started. Once we hear from you, we will try to respond quickly! Be sure to look through the whole website to see what we offer. We are a full service provider, which means that we really shine when we can provide as many services as possible at your wedding.